Frequently Asked Questions
You may find your answers here
What is your affiliation?
DobroSKILLS is a Licensed Training Provider (LTP) of the American Red Cross. LTPs deliver a wide range of Red Cross courses including First Aid/CPR/AED. Our classes are NOT affiliated with the American Heart Association (AHA) course.
How long do your certifications last?
Most Red Cross certificates we issue last for two years from the date of your training. All certificates are digital and sent to your email with in one business day of the successfully completed class.
If you lost your certificate you can find it online on the American Red Cross Website.
Can we schedule a private class?
Our instructors will travel to your site to teach your team the skills to meet your specific needs.
Our office is located in Aurora, IL and will travel to locations in the Chicagoland Suburbs.
Contact us today to get a quote.
What is A Blended Learning (BL) Class?
A Blended Learning (BL) Class gives students the ability to do most of the training online then attend an in-person session to test their skills. The online portion can range from 30 minutes to 3 hours long depending on technology limitations and familiarity with the skills. The in-person session is typically 2 hours and 30 minutes long.
I did not get my Blended Learning (BL) link after I booked my class. What do I do?
You should have received two emails when you booked your class. One a confirmation email, the second an email with with a link to your class. Please check your spam folder in case the email with the link was sent there.
If you cannot find the email with the link, please contact us right away.
What is your Rescheduling policy?
Please visit our policy page for details about our re-scheduling and cancelation policies.
If you need help rescheduling please contact us.
Are your classes OSHA approved?
Our Basic Life Support and Adult and Pediatric First Aid/AED/CPR classes are OSHA approved.
I'm a healthcare provider which class should I choose?
If you are health care provider you would need to take the Basic Life Support Course. Please check with your management to make sure the Red Cross Basic Life Support Course meets your job needs and requirements.
Is there an app?
The official American Red Cross First Aid app puts expert advice for everyday emergencies in your hand. Get the app and be prepared for what life brings. With videos, interactive quizzes and simple step-by-step advice it’s never been easier to know first aid.
My company signed up for a private training and I need to register. Where is the link?
All participants signed up for a private class must go through the online booking process to gather information for certificate processing and agreeing to our Terms of Service Policies.
You should have received a custom coupon code from your employer so the cost the class will be $0 when you register.
Can I have an instructor come to my home for a private class to teach my family members and myself?
YES! We we would love to to come to your house and teach a private class to you and your family. Groups of 6 and more get a discount. Please contact us and let us know your specific needs.
I'm having issues with the online learning who do I contact?
Technical issues with the online learning must go through the American Red Cross. Please be aware that they have a standard maintenance window of 4-6AM Eastern Time on Saturdays. If you are having difficulty accessing the site during that time period, please wait a few minutes and refresh the page.
If you are having technical issues, contact the Training Support Center:
Call: 800-RED-CROSS (800-733-2767)
Are there any hidden or extra fees?
There are no additional or hidden fees. All processing fees and online training fees are included in the price of all courses we offer. Shipping fees are included in the price of Virtual Trainings as well.
What is the difference between American Red Cross CPR and American Heart Association (AHA) CPR?
Both trainings are very similar since they are both based on the 2010 International Consensus on Cardiopulmonary Resuscitation (CPR) and Emergency Cardiovascular Care (ECC) Science with Treatment Recommendations (CoSTR). Differences exist because The Red Cross Scientific Advisory Council uses CoSTR to understand the science independent of the AHA.